1. Introduction

This Withdrawal Policy explains how withdrawals and fund transfers are handled when using the ZeonGrow platform.

ZeonGrow is a non-custodial technology provider that offers automated trading and portfolio management tools through secure API connections to third-party cryptocurrency exchanges. ZeonGrow does not operate as a broker, wallet provider, payment processor, or financial institution and does not hold, store, manage, or control user funds under any circumstances.

All deposits, balances, and withdrawals are processed exclusively on the user’s connected exchange account in accordance with the exchange’s own terms, policies, and procedures.

By using ZeonGrow, you acknowledge and agree that ZeonGrow has no authority over your funds and does not participate in withdrawal operations.

2. No Custody of User Funds

ZeonGrow does not have custody, possession, or control over any user assets.

Specifically, ZeonGrow does not:

All funds remain at all times inside the user’s personal exchange account.

This non-custodial architecture ensures that users maintain full ownership and control of their assets and eliminates platform-level custody risk.

3. How Withdrawals Are Processed

All withdrawal requests must be submitted directly through the cryptocurrency exchange connected to your ZeonGrow account.

ZeonGrow does not provide an internal withdrawal function and cannot initiate, approve, reject, delay, cancel, or modify any withdrawal request.

To withdraw funds, users must:

  1. Log in to their exchange account
  2. Navigate to the exchange’s withdrawal section
  3. Select the asset and destination address or payment method
  4. Confirm the withdrawal according to the exchange’s security procedures

Once submitted, the transaction is processed solely by the exchange and relevant blockchain networks.

4. ZeonGrow Does Not Interfere With Withdrawals

ZeonGrow has no technical or administrative ability to:

The platform receives no notifications regarding withdrawal requests and does not monitor individual user balances beyond what is required for strategy execution.

Any questions regarding withdrawal status, processing times, network confirmations, or transaction failures must be directed to the user’s exchange support team.

5. API Permissions and Security Restrictions

ZeonGrow connects to exchanges using API keys generated by the user on their own exchange account.

For security reasons, ZeonGrow requires API keys with the following restrictions:

This configuration ensures that:

Users remain fully responsible for creating, managing, and securing their API credentials.

ZeonGrow strongly recommends:

6. Withdrawal Fees and Exchange Charges

ZeonGrow does not charge any withdrawal fees.

All withdrawal-related fees, network charges, and processing costs are determined solely by the exchange and the relevant blockchain network.

These may include:

ZeonGrow does not receive any portion of these fees and does not influence their amount or structure.

Users are responsible for reviewing their exchange’s fee schedule before submitting withdrawals.

7. Account Restrictions and Compliance Checks

Withdrawals are subject to the exchange’s internal compliance, security, and regulatory procedures.

Depending on the exchange and jurisdiction, withdrawals may require:

ZeonGrow has no involvement in these procedures and cannot expedite or override exchange compliance checks.

If an exchange temporarily restricts or suspends withdrawals, ZeonGrow cannot intervene.

8. Strategy Execution and Open Positions

Before submitting a withdrawal, users should ensure that:

Withdrawing funds while automated strategies are running may cause:

ZeonGrow is not responsible for any losses resulting from withdrawals submitted during active trading operations.

9. Responsibility and Risk Disclosure

ZeonGrow provides technology tools only and does not provide financial, investment, or legal advice.

Users are solely responsible for:

Cryptocurrency transactions are irreversible. Sending funds to an incorrect address or incompatible network may result in permanent loss.

ZeonGrow accepts no liability for:

10. Disputes and Support

ZeonGrow does not handle withdrawal disputes.

For any withdrawal-related issues, users must contact:

ZeonGrow support may assist with general technical guidance related to API connections but cannot access or modify withdrawal operations.

11. Policy Updates

ZeonGrow reserves the right to update or modify this Withdrawal Policy at any time.

Changes will be published on the website and become effective upon posting.

Users are responsible for reviewing this policy periodically.

12. Contact Information

For questions related to this policy or platform functionality, please contact:

ZeonGrow Support Team
Email: [email protected]
Website: https://zeongrow.com